Shipping policy

1. Order Processing & Dispatch

Processing time may vary between 1–2 business days.

  • Orders are prepared and dispatched on business days only (Monday–Friday).

  • Order preparation normally takes place before 10:00 AM UTC.

  • Orders placed before 10:00 AM UTC on a business day are usually processed the same day.

  • Orders placed after 10:00 AM UTC, on weekends, or on public holidays are processed the next business day.

  • We do not process or dispatch orders on Saturdays or Sundays.

Processing time refers to order preparation and handover to the courier. Delivery time begins once the parcel has been dispatched.

2. Shipping Methods & Delivery Timeframes

All orders are shipped using tracked and insured delivery services. Delivery times vary depending on destination and product type.

Estimated Delivery Times

EU & UK

  • General Items: 5–8 business days

US & Canada

  • General Items: 5–8 business days

Australia & New Zealand

  • General Items: 7–13 business days

Japan & South Korea

  • General Items: 5–7 business days

Singapore & Malaysia

  • General Items: 5–7 business days

Taiwan

  • General Items: 4–10 business days

Rest of the World

  • General Items: 5–11 business days

3. Tracking & Support

Once your order is dispatched, you will receive a tracking number by email.

Tracking updates may be limited while the parcel is undergoing customs clearance or transit through logistics hubs. This is normal, and updates typically resume within 48–72 hours.

If you experience any delivery issues, please contact us at:
hybridathleticsph@gmail.com

4. Delivered, Lost, or Failed Deliveries

All shipments are tracked and insured. If a parcel is confirmed lost in transit by the courier, a replacement will be arranged.

If tracking confirms that a parcel has been delivered to the address provided, the customer must contact the courier directly to open an investigation. We will provide all necessary shipment details to support this process.

Refunds or replacements cannot be issued once delivery is confirmed by the courier unless:

  • Delivery cannot be verified

  • A required signature was not obtained

  • The shipment was delivered to an incorrect address due to an error on the shipping label

Customers are responsible for providing accurate shipping information and responding promptly to courier requests. Parcels returned due to refusal, failed delivery attempts, or lack of response may not be eligible for refund or replacement.

5. High Demand Periods & Logistics Delays

During peak seasons, public holidays, or periods of increased demand, order processing and delivery times may be extended due to higher logistics volume and carrier capacity constraints.

While Hybrid Athletics continues to process and dispatch orders as efficiently as possible, delays caused by external logistics factors are outside of our control.

Estimated delivery timeframes are indicative and not guaranteed during such periods. We recommend placing orders in advance for time-sensitive purchases.

6. Customs & Duties

Customs duties, taxes, or import fees (if applicable) are the responsibility of the recipient. Some countries operate under Delivered Duty Unpaid (DDU) regulations.

7. Policy Updates

Hybrid Athletics reserves the right to update or modify this Shipping Policy at any time. Customers are encouraged to review this page periodically.